Customer support
Contact and service routes
John Lewis directs customers to the right contact route by query type, including delivery, returns, electrical product support, product problems, guarantees, stock and order changes.
Company details
Head office and registered office
John Lewis plc
1 Drummond Gate
Pimlico
London SW1V 2QQ
Company number 00233462. Companies House lists John Lewis plc as active.
Pricing policy
Price promise information
John Lewis says it checks prices against 25 main competitors and can refund the difference if an eligible item bought from John Lewis is found cheaper within 7 days.
- Matched item must be identical and in stock for delivery.
- The policy covers items sold directly by named competitors, not marketplace or third-party sellers.
- Some offer types are excluded, including clearance, multi-buy, member-only, flash sale and promo-code prices.
- John Lewis also says it matches its own lower prices up to 7 days after purchase.
Guarantees
TV guarantee information
John Lewis states that TVs include a 5 year guarantee at no extra cost. Its guarantee page also points customers to product category information, exclusions, support options and Protect Plus accidental damage insurance.
- Minimum 2 year guarantee on electricals.
- 5 year guarantee on TVs.
- Manufacturer-accredited repairers are referenced by John Lewis.
Delivery and returns
Order support links
Useful links for checking customer journey details outside the LG OLED product pages.
Installation
TV installation services
The LG report separately checks product pages for the service named "Free Wall Mount Installation, TV Set up & Demo" at GBP 0.00 and shows it as a free wall install offer where found.
This is a convenience page for report users. For legal or customer-facing wording, use the linked John Lewis pages as the source of truth.